Privacy Policy – Great Little Sleepers

Who we are

Great Little Sleepers is the trading name for Emma Towers, a self-employed and Certified Baby and Chid Sleep Consultant. Great Little Sleepers operates a website at www.greatlittlesleepers.com

Great Little Sleepers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

What data do we collect?

Great Little Sleepers collects:

your names, including those of your children
contact information including email address and telephone number
your child’s date of birth
your child’s birth weight
Information about any health issues or concerns
Ages of any other children in the household
your address (if provided) for mailing purposes
and any information you provide to us in your questionnaire

How do we collect your data?

You directly provide Great Little Sleepers with most of the data we collect. Information about you and your child may be collected via spoken or written information that you provide. You may make an enquiry initially via email, the website, through social media or the phone. If your enquiry does not result in proceeding with a sleep plan/support by Great Little Sleepers then this personal information will not be added to our records.

The website contains links to other internet sites which are outside of our control and are not covered by this privacy policy. Great Little Sleepers is not responsible for data which you provide through such linked websites.

How will we use your data?

Personal information collected by us via email, website form, social media or phone is stored and used by Great Little Sleepers for the purpose of providing sleep support (plan or consultation.) We use the data to:

Prepare, plan and create bespoke sleep training plans appropriate for your child’s needs and age
Provide age appropriate advice and guidance for your child’s needs
Track and monitor progress of cases (Review sleep logs)
Communicate and share plans and information with you via email, social media or phone/sms
Send you any relevant resources discussed
Send you invoices
Send appointment information (Consultation dates, times and medium to be used.)

Any sensitive personal information is stored securely and processed in confidence by Great Little Sleepers and shall only be used for the purposes of tailoring and designing a sleep plan for your child.

Unless required to do so by law, we will not disclose any personal information collected to any person other than as set out above.

We do not sell or share your details with any third parties.

How do we store your data?

All information about you, your child and their sleep plans/progress is stored securely in our systems to ensure that we have a complete record of our service. Great Little Sleepers will store your data electronically in a password protected computer and hard copy in a locked filing cabinet. Paper records are stored securely in accordance with Data Protection Regulations.

Great Little Sleepers will retain your personal data for a maximum of 7 years in line with the coverage of our services. Once this time period has expired, we will delete your personal data.

Marketing

Great Little Sleepers would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out a later date.

You have the right at anytime to stop Great Little Sleepers from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposed then please contact us: emma@greatlittlesleepers.com

What are your data protection rights?

Great Little Sleepers would like to make sure that you are fully aware of all your data protection rights. Every client/potential client is entitled to the following:

The right to access – You have the right to request Great Little Sleepers for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Great Little Sleepers correct any information that you believe is inaccurate. You also have the right to request Great Little Sleepers to complete information that you believe is incomplete.

The right to erasure – You have the right to request that Great Little Sleepers erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Great Little Sleepers restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Great Little Sleepers’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Great Little Sleepers transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: emma@greatlittlesleepers.com

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit www.allaboutcookies.org

How do we use cookies?

Great Little Sleepers uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website
Provide targeted advertising of our services based on your browsing patterns

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Advertising – Great Little Sleepers uses these cookies to collect information about your visit to our website, the content that you viewed, the links you followed and information about your browser, device and your IP address. Great Little Sleepers sometimes shares some limited aspects of data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Great Little Sleepers’ website contains links to other websites. Our privacy policy only applies to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 August 2020.

How to contact us

If you have any questions about Great Little Sleepers’ privacy policy, the data we hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: emma@greatlittlesleepers.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Great Little Sleepers has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. https://ico.org.uk or by calling, 0303 123 1113, 9am to 5pm Monday to Friday.